Privacy Policy

Probate Advice Service aim to act in a responsible manner when you choose to provide us with information about yourself. Accordingly, we have adopted a Privacy Policy to protect and manage your personal information.

You may provide us with information by filling in forms on our website(s) or by corresponding with us by phone, email, live-chat or otherwise. By providing us with the is information, you give your consent to our use of your information in accordance with our Principal Business Service and in accordance with this Privacy Policy. Please also review our detailed Privacy Policy.

Privacy Policy Summary

Who are we?

Probateadviceservice.com is a website published by Probate Advice Service which is a trading name of Proserve Media Group Limited; the Data Controller and Processor. Registered office address: 4 Cavendish Avenue, Sheffield, England, S17 3NJ. Company Number 9898798. Registered in England and Wales. Telephone number 0114 3830228 email: info@probateadviceservice.com

What data do we collect?

We collect the information you provide us with on our website Contact Form which is: your name, a contact email address, a contact telephone number and, where completed, a short summary of your enquiry. We also use Cookies which collect data and our Cookie Policy explains the nature of the Cookies we use.

How do we process the data?

Our Principal Business Service provides you with a no-charge and no-obligation contact from one of our nominated panel of Solicitor partners. In order to provide this service, we pass only the information you have completed on the Contact Form directly to them, so they may contact you and discuss your individual circumstances directly. We do not have party to any ongoing information about your circumstances which you may discuss directly with the Solicitor. Our services do not incur any charge to you as we have commercial agreements in place with our Solicitor partners.

Do we share data with any third parties?

We do not share data outside of our Principal Business Service described above. Where you have contacted us from our website, wherever possible you will be notified of the company who will receive your contact information and they are the sole recipients of your provided information. We do not sell or trade your information with any other party.

  • If you have contacted us by telephone and in the unlikely event we have been unable to make contact with you following your enquiry, to ensure we can react quickly to your needs, and to ensure you can make the fastest possible progress with your enquiry, we may pass your contact information directly to one of our nominated Solicitors, so they can contact you to assist you directly.
  • Occasionally, we may also contact you to ensure you are satisfied with our service. We aim to maintain our high standards of delivery by gathering feedback on ourselves and our nominated Solicitor partners.

How will you use the information?

Any personal information you provide to Probate Advice Service will only be used either by ourselves or our nominated Solicitors to contact you to assist with the progress of your enquiry or for quality control purposes.

How long will you store the data?

Generally, we store your data for a maximum of 24 months and then delete it from our systems. Occasionally, due to the nature of the legal process however, it may be required to extend this period.

What rights do I have as the Data Subject?

You have all the legal rights afforded to you by law and may contact us at any time to access, change, delete, restrict or object to the processing of your data and you have the right to complain to a supervisory authority and to withdraw your consent.

How can I raise a complaint?

The Data Subject can either contact us directly or contact a recognised Supervisory organisation or agent.

Our detailed Privacy Policy

  1. Introduction
    1. We are committed to safeguarding the privacy of our website visitors and service users.
    2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
    3. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website. We also have a more detailed Cookie Policy for your information.
    4. In this policy, "we", "us" and "our" refer to Proserve Media Group Limited.
  2. Credit
    1. Elements of this document were created using a template from SEQ Legal (https://seqlegal.com).
  3. How we use your personal data
    1. In this Section 3 we have set out:
      • the general categories of personal data that we may process;
      • the purposes for which we may process personal data; and
      • the legal bases of the processing.
    2. We may process data about your use of our website and services] ("usage data"). The usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
    3. We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    4. We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include your chosen service. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    5. We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    6. We may process information contained in any enquiry you submit to us regarding our services ("enquiry data"). The enquiry data may be processed for the purposes of offering relevant services to you. The legal basis for this processing is consent as described in this document.
    7. We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business and communications with users.
    8. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
    9. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
    10. In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
    11. Please do not supply any other person's personal data to us, unless we prompt you to do so.
  4. Providing your personal data to others
    1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at www.proservemediagroup.com
    2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
    3. We may disclose any information you provide to us to our suppliers or subcontractors insofar as reasonably necessary for efficiently processing your enquiry.
    4. We may disclose your enquiry data to one or more of those selected third party suppliers of legal services identified by us for the purpose of enabling them to contact you so that they can offer you relevant services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.
    5. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  5. Retaining and deleting personal data
    1. This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
    2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    3. We will retain your personal data as follows:
      • Personal data category or categories will be retained for a minimum period of 24 months following the date of your fist contact, and for a maximum period of 48 months following the date of your fist contact.
    4. In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
      • the period of retention of your personal data will be determined based on any specific requirements to complete our assistance with your enquiry.
    5. Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  6. Amendments
    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.
  7. Your rights
    1. In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
    2. Your principal rights under data protection law are:
      • the right to access;
      • the right to rectification;
      • the right to erasure;
      • the right to restrict processing;
      • the right to object to processing;
      • the right to data portability;
      • the right to complain to a supervisory authority; and
      • the right to withdraw consent.
    3. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable minimal fee.
    4. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
    5. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
    6. In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
    7. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
    8. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
    9. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
    10. To the extent that the legal basis for our processing of your personal data is:
      • consent; or
      • that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
      and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
    11. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
    12. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
    13. You may exercise any of your rights in relation to your personal data by written or electronic email notification, in addition to the other methods specified in this document.
  8. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  9. Types of cookies
    1. Session (or Transient) Cookies - A session cookie only lasts for the duration of users using the website. A web browser normally deletes session cookies when it quits. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. We use session cookies to allow you to move from page to page without having to login or re-submit details each time.
    2. Persistent (or Permanent) Cookies - Persistent cookies that are stored on the user's computer memory and are not deleted when the browser is closed. We use these cookies to record your preferences for the website in order to present something relevant to you on the next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how the well the website works and where it can be improved.
    3. Flash Cookies (or Locally Shared Objects) - You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies. Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.
    4. Third-party cookies - Probate Advice Service works with selected companies to provide additional content and services, for example reviews. These companies may also set cookies on our behalf. We are working with these third parties to get a full list of the cookies they use and what they are used for.
  10. Cookies that we use
    1. Content Management System Cookie (PHP Session) and Google Analytics Cookie. We also use these cookies to remember information about your preferences so that we can tailor the website to your needs.
    2. PHP Session Cookie (1st party cookie). This cookie is added by the system we use to manage the content within our website. It also records information about the way customers use our website, to give us the information to continually improve our website for you.
    3. Google Analytics (3rd party cookie). A behavioural tracking service that also helps us find out what can be improved on the website and how important it is.
    4. Probate Advice Service presently do not use social network share buttons, but we have detailed the information about this for future use. This allows you to share details of our products and services with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
  11. Cookies used by our service providers
    1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    2. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
  12. Managing cookies
    1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
    2. What happens if I opt out of all cookies? In short, nothing. We only use tracking cookies on this website to check our visitor statistics and keyword importance.
    3. How do I opt out of cookies? You can manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered. There are instructions on how to manage your cookies using the most popular internet browsers below on the following website: http://aboutcookies.org
    4. Blocking all cookies will have a negative impact upon the usability of many websites.
    5. If you block cookies, you will not be able to use all the features on our website.
  13. Our details
    1. This website is owned and operated by Probateadviceservice.com published by Probate Advice Service which is a trading name of Proserve Media Group Limited; the Data Controller and Processor.
    2. We are registered in England and Wales under registration number Company Number 9898798
    3. Our principal place of business is at our Registered Office address: 5 Cherrytree House, Union Road, Sheffield S11 9EF. We are registered in England and Wales.
    4. You can contact us:
  14. Data protection officer
    1. Our data protection officer's contact details are: The Directors, 5 Cherrytree House, Union Road, Sheffield S11 9EF.
 0114 383 0228
Privacy Policy / Terms & Conditions / Disclaimer

Probate Advice Service is a trading name of Proserve Media Group Limited. © Proserve Media Group Limited. All rights reserved. Registered office address: Probate Advice Service, 4 Cavendish Avenue, Sheffield, England, S17 3NJ. Company Number 9898798. Registered in England and Wales.

Back to top